Kenya Power's new MyPower app is a sleek, modern upgrade, but it's not available for everyone. While iPhone users can download and enjoy the app's improved features, Android users are left in the dark. This disparity has sparked a debate about digital inclusivity and the importance of equal access to essential services. But here's where it gets controversial... The app's staggered rollout has created an unusual situation: the old MyPower app has been removed from the Google Play Store, yet the new MyPower app for Android is still not available for download, despite having an active Play Store listing. This has left many Android users frustrated and confused, as they are unable to access the same modern features as their iPhone-using counterparts. And this is the part most people miss... The new MyPower app offers a range of improvements, including multiple account management, monthly token usage tracking, in-app token purchase and bill payments, self-meter reading for postpaid customers, WhatsApp chat integration for customer support, and cleaner transaction history and digital statements. These upgrades address long-standing complaints about the old app being slow, unintuitive, and fragmented. However, the decision to launch on iOS first while pulling the old Android app has created a digital divide. In a market where Android dominates, the absence of a working app risks overshadowing what is otherwise a solid digital upgrade. For now, Android users can only wait and hope that Kenya Power flips the switch on the Play Store listing sooner rather than later. Until then, the old app (you can install the APK if you don’t have it installed already), *977#, and web-based services remain the fallback.
